Select the Insiders Account & Billing tab in the top right corner to select your preferred level.

Select the Insiders Account & Billing tab in the top right hand corner to turn off autorenewal.

Scroll down to the Billing section, where you’ll see a toggle next to Membership auto renews. Switch the toggle to Off to cancel auto renewal.

When you cancel, you’ll continue to enjoy your current membership benefits until your renewal date. After that, your account will automatically switch to a free Standard Insider account.

Please send an email to insidersupport@ussoccer.org with the following: Name, email, zip code, and current Insider level (as shown on your profile).

To update your Insider Email Address, please send an email to insidersupport@ussoccer.org. Please make sure to include both your old email address and the new address you’d like to use. Once your email has been changed, you’ll be able to access your account with the new email and same password.

Unlock more unique and exclusive benefits by upgrading to different Insiders levels. You can compare all Insiders levels with our Insiders Level Table Here

Memberships that renew automatically are eligible for a refund only if requested in writing within 30 days of the renewal charge.

Refund requests received after 30 days cannot be honored.

Memberships become active upon receipt of payment. Benefits are accessible only after payment has been successfully processed.

Matching gifts from your employer are a wonderful way to increase your impact. They do not count toward membership dues unless they are designated for the $10,000 President’s Circle level and above, in which case they can be applied. Otherwise, matching gifts will be recognized as additional contributions and will not count toward the completion, upgrade, or renewal of a membership.

Insiders Rewards is a U.S. Soccer Insiders program benefit that allows you to earn redeemable points by interacting through the Official U.S. Soccer app (watching content, completing Choose Your Starting XI, Selecting your Insiders Player of the Match etc.), attending matches, purchasing tickets, and buying merchandise from the U.S. Soccer Store! These points can then be redeemed for experiences, memorabilia, and U.S. Soccer swag.

Download the Official U.S. Soccer App, log in using your current Insiders email and password. Once you have logged in, check out the Insiders page to see what Insiders Rewards has to offer.

Yes, to participate in this Insiders benefit you must have the app downloaded on your preferred device and logged into your existing Insiders account.

Earn points by interacting through the Official U.S. Soccer app, purchasing tickets from Ticketmaster, purchasing merchandise from the Official U.S. Soccer Store and by attending matches. A full list of earning events can be found on the Insiders tab in the U.S. Soccer app by tapping on the “See All Ways to Earn” link.

Check out the “Redeem” tab within the Insiders page to see the full list of available redemption items. Tap on the item to see product details. When you are ready to redeem, tap “Redeem Reward” at the bottom of the page, enter the email/address that the item will be sent to, and press submit.

Only VIP Insiders are eligible to receive a VIP Jacket.

• If you joined as a VIP Insider on or after March 13, 2025, you should have received a form shortly after signing up.
• If your membership was renewed on or after March 13, 2025, the form should have been included in your renewal email.
• If your renewal date is coming up, the form will be sent to you on that date. You will not be able to claim your jacket before then.

If you believe you should have received the form and haven’t, please contact us at insidersupport@ussoccer.org.

In the Official U.S. Soccer app, head to the Transactions tab within the Insiders page to see every point transaction you have earned/redeemed. You can view it by month or by day. Please allow up to 7 days for points to appear. If they do not, please contact insidersupport@ussoccer.org with subject Insiders Rewards Issue.

You earn Match Attendance points when you earn a cap, as long as you have location services enabled for the Official U.S. Soccer app. We recommend opening the app in the stadium as this can expedite the process. If your cap has not updated in within 24 hours after the match, please complete the cap request form.

No, your Insiders Tier is not dependent on your total amount of points. Your current Insiders Tier will determine how many points you receive upon first logging into the app.

The Insiders Tier Bonus points are staggered. In your points transactions each tier will display as follows: 200 for Standard Tier, 3,000 for Premium Tiers Bonus, 7000 for VIP Tier Bonus and 10,000 for Circle Tier Bonus to equal the total point value for your tier.

You receive 10 points per $1 spent through Ticketmaster purchases (up to $1,000 per match). When purchasing these tickets be sure to use the email associated with your Insiders account or the points will not display in your account. Please allow up to 7 days for these points to appear. If they do not, please contact insidersupport@ussoccer.org with subject, “Insiders Rewards Issue.”

• You will not receive points for tickets purchased through secondary markets (Ticketmaster Resale, SeatGeek, AXS).
• You will not receive points for tickets purchased before the beginning of Insiders Rewards.

Redeemable points refer to the number of points you have that can be used to redeem for U.S. Soccer merchandise and memorabilia. Lifetime points refer to the total amount of points you have earned since the start of Insiders Rewards.

Once redeemed, you will receive an email confirmation. All memorabilia and merchandise will be sent to the address you entered during the redemption process.

You will receive an email the evening before your presale opens with your code and link to purchase tickets. You can also find your presale code in your Insiders Profile online and in the ticket center on the app the day your presale window opens.

World Cup Tickets will be subject to availability. Tickets through U.S. Soccer’s World Cup Ticket allotment are sold through a weighted random draw based on your Insiders tier. The higher the tier and the longer you have been in the program, the higher the chances. These have not been released for sale yet.

You can earn caps automatically through the U.S. Soccer App as long as you have location services enabled at the venue. Then, you can open the app while attending a match and the caps feature will update. If your cap has not updated in within 24 hours after the match, please complete the cap request form HERE.